Terms & Condition

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Terms of use

Please read the following carefully before booking online. All customers must note and agree to abide by the terms and conditions of booking below.
  • Participation

    For the benefit of everyone on the tour(s) HIS reserves the right to accept or reject any person as a tour participant, and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

  • Pricing

    All transactions are conducted in U.S. Dollars including tax. Prices are subject to change without prior notice, and may vary depending on availability.

  • Payment

    All services/tours/activities/tickets must be prepaid at the time of booking by credit card. If paying for the tour/activity with a credit card, Customer is hereby stating that Customer is the authorized cardholder or that Customer has been authorized by the cardholder to use the credit card. In the event the credit card is dishonored, rejected, or later contested for any reason, Customer agrees to pay the amount indicated on the order form to H.I.S. International Tours.

    All credit card charges will be processed in U.S. dollars, and are subject to additional currency conversions by banks or credit card companies, which are not within the H.I.S. control and may impact the amount charged to your credit card. Revision of Contents of Services

    HIS may at any time cancel the tour or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, suspension of services rendered by transport, accommodation, or service provider facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond HIS control. HIS reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, HIS must explain in a timely manner its inability to function according to the itinerary under the circumstances. However, said explanation may be made after revisions are made when conditions demand.

  • Travelers Who Need Special Assistance

    You must report any disability requiring special attention directly to a representative of HIS at the time of reservation. HIS will make reasonable attempts to accommodate the special needs of travelers, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that facilities for disabled individuals are sometimes limited. We regret that we cannot provide individual physical assistance to a tour participant for walking, dining, getting on and off trains and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance. Any pre-existing physical (including allergies), mental, or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of a tour. Failure to report such disabilities may result in refusal of the continuation of services for that participant, and no refund will be provided for services not yet rendered. HIS tours can be physically demanding: You could be doing a lot of walking and standing during the tour. You could be taking your luggage with you as necessary. Because public transportation is not always convenient, there may be times when you will have to walk with your luggage. Suitcases with rollers work fine, but there may be times when you will have to carry your luggage up and down stairs. Because of these reasons, only those who are in good health (no heart or back problems) should consider our tours.

  • Pick-up Location and Departure Time

    Please check your pick-up location and departure time with a travel voucher which will be sent to you following completion of your tour or travel request. Tour pick-up location and departure time are subject to change without notice. On some tours/activities, customer may be asked to confirm their tour at least 24 hours in advance by contacting one of our H.I.S. offices provided on the travel voucher. Please click here and check our H.I.S. local offices and its business hours. VERY IMPORTANT: Please make sure to call our H.I.S. local number on your confirmation / voucher at least 24 hours prior to your tour to confirm pick up and other tour details. (if required) We are not responsible for any missed pickups or schedule changes if tour is not reconfirmed, and you will receive no refund for failing to take your tour. It is Customer's responsibility to ensure that everyone in the Customer's party is in the correct pick-up location at the correct time. There will be no refund, for any reason, for a "no show" on the day of the tour. (H.I.S. recommends that a Customer's party is ready 10 minutes prior to pick-up time.) About our tour/activities

    Tours/activities on this site are provided and operated by H.I.S. International Tours and other third party suppliers. All photos used in this website are indicative only, and the actual views and/or stop-off points on certain tours may vary depending on external circumstances. Please note tour routes and times shown on this website are subject to change based on weather conditions, traffic incidents, and/or other unexpected circumstances. Booking Conditions

    No refund will be made after the scheduled date or time of departure. Missed departures shall be treated as cancellations. We cannot be responsible for failure of public transport or traffic delays, which may prevent you from taking the tour/activities. Cancellations/Changes

    Cancellation/Change policies may vary depending on the tour type of reservation you've made. Please check our cancellation and change policy of each tour carefully. If you need to cancel or change your reservation, please contact our office directly at which you made your original booking or call our phone number provided on your tour confirmation voucher.

  • Disclaimer

    Customers, acknowledge by their acceptance, that H.I.S. International Tours ("H.I.S." below), its agents and suppliers, in making arrangements for food, beverage, accommodations, tours, transportation or any service in connection with the itineraries of individual tour customers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. H.I.S., its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. H.I.S. reserves the right to cancel, change or substitute any service and to decline to accept or continue to accommodate any tour members at any time for any reason including, without limitation, insufficient number of participants. Tour Carriers and operators shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be the result of defect or through the acts or omissions of any person or company performing or rendering the services. These firms are not responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants. Suppliers are independent contractors who are not agents of H.I.S. or its Affiliates. Products are provided subject to the terms of applicable tariffs, rules and regulations. In issuing the Voucher, H.I.S. acts solely as the agent of the Supplier. Supplier and H.I.S. assume no responsibility for delays caused by accidents, breakdown, weather, conditions of trails, roads, bays, oceans, rivers, airspace and any other conditions beyond control of Supplier, in addition to insufficient numbers of passengers. All travel documents and vouchers are issued subject to these terms and conditions by H.I.S., its agents and suppliers.

  • Liability of HIS and Exemptions

    H.I.S. shall not compensate for damages incurred by clients as stipulated in provisions if any of the following reasons apply:

    Natural disasters, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes. Accidents during transportation or accommodations, damage by fire. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes. Orders of either city, state, county, or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes. Accidents occurring during the client’s free activities. Food poisoning. Theft. Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and-or shortened stays at destinations owing to such causes.

Japan Hotel & Air Package

Cancellation fees (per passenger)

Before issuing ticket Free of charge
After issuing ticket 60% of total
After departure 100% of total

・In case of cancellation, please cancel at “My page” of this website or inform to our office within business hours.
・This plan cannot be changed. The reservation has to be cancelled and a new reservation made.