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FAQ : Flight

How can I proceed with boarding?
If you have your seat assigned and you do not have a baggage to check in, proceed to the security checking point. Keep ANA E-TICKET Itinerary Receipt and use it as boarding pass. For details, click here. page to top
Can I have a seat allocation in advance?
You can select a seat at store when you purchase, or from My Page after booking completed. page to top
How many flights can I book at maximum with one reservation?
You can book four flights in one reservation. page to top
What airlines wil I take?
All ANA flights, or codeshare flights with Air Do (ADO), Ibex Airlines (IBEX), Solaseed Air (SNA), StarFlyer (SFJ) or Oriental Air Bridge (ORC). page to top
Can I upgrade my seat to ANA Premium Class?
You cannot upgrade your seat class. You need to pay the difference at the airport counter to take an premium seat if there is availability. page to top
How much connecting time do I need for international connection?
Required connecting time depends on the arrival airport please check "Transfer Information" on ANA SKY WEB. Xxx page to top
How much connecting time do I need for domestic connection?
Required connecting time depends on the transfer airport please check "Transfer Information" on ANA SKY WEB. Xxx page to top
Boarding procedure and seat assignments for customers with a difficulty in walking (or with a wheelchair), seeing, hearing or those who need medical equipment.
For flight, following is how we handle customers who require special service.
For those who require a wheelchair or a special assistance; Go to ANA website. (English)
For those with a infant; Go to ANA website. (English) page to top
I would like to check in my baggage.
You can check in baggage up to 20 kg per person based on ANA baggage allowance. For details click here. page to top